Please some little help

Hi there, I am new in TM and I am wondering:

  1. When a rating is red, what does it mean?
  2. When is the start of a rating for a day and a week? (which time and location)?

Thanks for the help,


I have asked the same question with no response, TM is very frustrating ,no community poor customer service, i guess they are too rich to give a better customers

Indeed, I ask these questions now for weeks via email, but no response. A good client service gives people the trust, this way I am afraid they only lose customers.